Returns & Exchanges

At Counter Culture DIY, we want you to be completely satisfied with your artistic supplies; therefore, we offer a 30-day return window for unused and unopened products to ensure your studio stays stocked with quality materials.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original, unopened packaging and were purchased within the last 30 days to qualify for a full refund.

• 2.
  Contact Support

  Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Items

  Securely pack your items and clearly write the provided RMA number on the outside of the box to prevent any processing delays.

• 4.
  Ship and Track

  Send your package back to our warehouse using a trackable shipping method; once received and inspected, we will issue a refund to your original payment method.